WhatsApp customer service for car dealerships: How service departments can handle 10 times as many enquiries
WhatsApp customer service for car dealerships: How service departments can handle 10 times more enquiries By 2026, WhatsApp will become one of the most important service channels f
Integrating WhatsApp AI with Zendesk, Salesforce Service Cloud and Freshdesk: A guide for CX managers
Integrating WhatsApp AI with Zendesk, Salesforce Service Cloud and Freshdesk: A guide for CX managers Most service organisations in the DACH region currently operate with a toolcha
How hotels are reducing night-shift staffing costs with a WhatsApp AI available round the clock
How hotels are reducing night-shift staffing costs with a WhatsApp AI available round the clock In the hotel industry, the night shift is one of the few areas that can hardly be sc
Setting up a WhatsApp service bot for hotels: from PMS integration to handover to the concierge
Setting up a WhatsApp service bot for hotels: from PMS integration to handover to the concierge Most hotel chatbots fail not because of the friendliness of their replies, but for a
Organising the handover from the AI bot to the human member of staff in WhatsApp customer service
Designing the handover from the AI bot to a human agent in WhatsApp customer service In most WhatsApp customer service projects, the focus is initially on the bot: how well does it
Reducing the initial response time to under 60 seconds using conversational AI on WhatsApp
Reducing the initial response time to under 60 seconds using dialogue-based AI on WhatsApp Many service managers underestimate just how costly slow responses really are. They see t
How to triage customer service tickets in advance, before they reach your staff
How to pre-qualify customer service tickets before they reach your staff Pre-qualifying service tickets can significantly reduce the processing time per case in many companies acro
Building an AI-powered FAQ defence layer on WhatsApp
Setting up an AI-powered FAQ defence layer on WhatsApp An AI-powered FAQ defence layer on WhatsApp can significantly reduce the burden of recurring enquiries on DACH service teams.
How to train a customer service AI using your existing support knowledge base
How to train a customer service AI using your existing support knowledge base A well-trained customer service AI utilises existing knowledge rather than building it from scratch. T
