Your strategic partner
for smart conversations

Transform your customer communications with AI-powered Conversational Experience Intelligence (CXI) and create lasting customer loyalty.

Learn more about our CXI journey
About our CXI journey

Memacon® CXI-Journey™

Your customised strategy for smart AI customer communication

In the first step, we analyse your existing communication channels and identify specific optimisation potential. The CXI Audit provides a solid basis for your CXI strategy and shows where improvements can have the greatest impact.

Based on the analysis, we will work with you in an interactive workshop to develop a strategy for AI-supported communication that is precisely aligned with your business goals. The CXI Compass provides the strategic basis for the next steps.

Based on the analysis, we will work with you in an interactive workshop to develop a strategy for AI-supported communication that is precisely aligned with your business goals. The CXI Compass provides the strategic basis for the next steps.

In the final step, we support you in the realisation: together, we put the CXI framework into practice, ensuring a targeted and successful implementation of your CXI strategy – aligned with your processes and teams.

Why does your organisation need a CXI strategy?

Learn more about our CXI journey
About our CXI journey

Cost savings

Reduce service and communication costs through more efficient processes and targeted AI. This allows you to make optimal use of your resources and reduce costs in the long term. This leaves more budget for strategic initiatives that strengthen your competitiveness.

Reduce workload

Automate routine tasks and free up your teams to focus on important customer interactions. This not only increases efficiency, but also employee satisfaction. At the same time, your teams can focus on value-adding tasks and innovation.

Increasing customer satisfaction

Optimised communication creates experiences that strengthen customer loyalty and your brand. More personal and consistent interactions promote long-term customer retention. This leads to positive word of mouth and helps to sustainably improve your brand image.

Measurable success and control

With CXI, you can track clear KPIs and measurable results in real time. This gives you full transparency over the effectiveness of your communication strategies. Based on this data, you can continuously optimise and flexibly respond to changes.

Communication examples

Apply to IKEA via WhatsApp

IKEA Switzerland’s WhatsApp chatbot enables interested parties to apply for jobs easily and directly via WhatsApp. Thanks to an intuitive user interface, applicants’ data is transferred fully automatically to IKEA’s applicant management system, significantly simplifying and accelerating the application process.

Find your dream Volvo with the chatbot

An innovative chatbot for Volvo Switzerland makes it easy to register via Facebook Messenger or Instagram. With its gamified user guidance, it effortlessly navigates users to their dream Volvo. The chatbot offers a wide selection of current models, which are constantly updated, and has already led to the first successful sales.

WhatsApp Advent calendar

The first interactive WhatsApp Advent calendar in Switzerland, developed for Aldi Suisse. Users could sign up via WhatsApp and received a new digital door with great prizes every day. This innovative chatbot was not only exciting for users, but also extremely valuable for the customer. Integrated quizzes were used to cleverly incorporate opinion polls, which provided additional added value.

Say thank you on Mother’s Day

For Mother’s Day, a chatbot developed especially for NIVEA (Beiersdorf AG) allowed users to sign up via WhatsApp and create a personalised Mother’s Day message. Users could playfully select various elements, whereupon the chatbot generated a personalised image. This image could then be sent as a warm Mother’s Day greeting to the mother of the respective person.

Continue playing your TKKG audio drama via WhatsApp and Twitch

An interactive WhatsApp experience has been created for TKKG by Sony Music, in which fans are involved in solving the mystery. A special chatbot enables communication via platforms such as WhatsApp or Facebook Messenger. The challenge was to realistically represent the TKKG detectives through personalised bot mechanics. Users receive individually adapted texts, images and audio files, creating a unique and interactive audio drama experience.

Customer service – at the top of the list

A messenger solution has been developed for Liebherr cranes that not only offers fast and seamless customer service via WhatsApp, but also integrates a newsletter service for the fan base. Users benefit from a user-friendly menu navigation that allows them to get help independently or to get in touch with a service specialist directly if needed.

Apply to IKEA via WhatsApp

The IKEA Switzerland WhatsApp chatbot enables interested parties to apply for jobs easily and directly via WhatsApp. Thanks to an intuitive user interface, applicants' data is transferred fully automatically to the IKEA applicant management system, considerably simplifying and accelerating the application process.

Find your dream Volvo with the chatbot

An innovative chatbot for Volvo Switzerland that allows easy registration via Facebook Messenger or Instagram. With its gamified user guidance, it effortlessly navigates users to their dream Volvo. The chatbot offers a wide selection of current models, which are constantly updated, and has already led to the first successful sales.

WhatsApp Advent Calendar

The first interactive WhatsApp advent calendar in Switzerland, developed for Aldi Suisse. Users could register via WhatsApp and received a new digital door with great prizes every day. This innovative chatbot was not only exciting for users, but also extremely valuable for the customer. Opinion polls were cleverly integrated into the chatbot through integrated quizzes, which offered additional added value.

Say thank you on Mother's Day

For Mother's Day, a chatbot developed specifically for NIVEA (Beiersdorf AG) allowed users to sign up via WhatsApp and create a personalised Mother's Day message. Users could playfully select various elements, whereupon the chatbot generated a personalised image. This image could then be sent as a warm Mother's Day greeting to the mother of the respective person.

Continue to play your TKKG audio drama via WhatsApp and Twitch

An interactive WhatsApp experience was created for TKKG by Sony Music, in which fans are involved in solving the mystery. A special chatbot enables communication via platforms such as WhatsApp or Facebook Messenger. The challenge was to realistically represent the TKKG detectives through personalised bot mechanics. Users receive individually adapted texts, images and audio files, creating a unique and interactive audio play experience.

Customer service – top of the league

A messenger solution has been developed for Liebherr cranes that not only offers fast and seamless customer service via WhatsApp, but also integrates a newsletter service for the fan base. Users benefit from a user-friendly menu that allows them to get help independently or to get in touch with a service agent directly if needed.

Why select Memacon®
as your partner for
Conversational Experience?

Request a free CXI audit now
Request a free CXI audit

Experience since 2018

As an established partner for smart communication solutions, we have been active in the market since 2018. Thanks to our many years of experience, we understand the dynamics and requirements of modern customer communication and focus on future-proof solutions.

Over 140 successfully implemented projects

With more than 140 successful projects, we have extensive expertise and have mastered a wide range of challenges in the area of Customer Communication Intelligence – from analysis to implementation.

Cross-industry expertise

We have developed and successfully implemented strategies for a wide range of industries, from retail and finance to technology and healthcare. This means we can offer you industry-specific best practices and tailored solutions.

Understanding for multinational organisations

We know how multinational organisations think and operate. Our expertise helps you develop communication strategies that are scalable and aligned with international requirements.

Precise implementation and co-operation

At Memacon, we see ourselves not only as a service provider, but also as your strategic partner. We accompany you from the first analysis to the successful implementation and are at your side for long-term optimisation.

Further references

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