Memacon CXI-Journey™

Our strategic consulting process helps organisations to use AI technology effectively in customer communication and to develop a tailored Conversational Experience Strategy for stronger customer loyalty and efficient processes.

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Our advisory process

We support you from analysing the current situation to implementing your AI-supported communication strategy.

1. The CXI-audit

The journey begins with the CXI-audit – a comprehensive AI-supported analysis of the status quo. We determine precisely how existing communication channels are used and perceived. The CXI-audit reveals strengths, weaknesses and AI optimisation potential, which serve as a basis for all further steps and provide clear insights into existing communication processes.

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2. The CXI-Compass

The next step is the CXI Compass – an interactive workshop that combines AI expertise and Conversational Experience Intelligence. Here, we provide the necessary knowledge for integrating AI into the communication strategy and develop initial steps for improvement. Together, we develop a strategy in the CXI Compass that creates the basis for future-oriented, AI-supported customer communication.

3. The CXI-framework

Once the CXI-Compass Workshop has set the strategic direction, the CXI framework comes into play. It provides a structured framework for successfully implementing the planned strategy with the help of AI. With the framework, we support organisations in integrating new, intelligent communication solutions and help them turn their vision of an optimised conversational experience into reality.

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Why does your organisation need a CXI strategy?

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Cost savings

Reduce service and communication costs through more efficient processes and targeted AI. This allows you to make optimal use of your resources and reduce costs in the long term. This leaves more budget for strategic initiatives that strengthen your competitiveness.

Reduce workload

Automate routine tasks and free up your teams to focus on important customer interactions. This not only increases efficiency, but also employee satisfaction. At the same time, your teams can focus on value-adding tasks and innovation.

Increasing customer satisfaction

Optimised communication creates experiences that strengthen customer loyalty and your brand. More personal and consistent interactions promote long-term customer retention. This leads to positive word of mouth and helps to sustainably improve your brand image.

Measurable success and control

With CXI, you can track clear KPIs and measurable results in real time. This gives you full transparency over the effectiveness of your communication strategies. Based on this data, you can continuously optimise and flexibly respond to changes.

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Why select Memacon
as your partner for
Conversational Experience?

Request a free CXI audit now

Request a free CXI audit

Experience since 2018

As an established partner for smart communication solutions, we have been active in the market since 2018. Thanks to our many years of experience, we understand the dynamics and requirements of modern customer communication and focus on future-proof solutions.

Over 140 successfully implemented projects

With more than 140 successful projects, we have extensive expertise and have mastered a wide range of challenges in the area of Customer Communication Intelligence – from analysis to implementation.

Cross-industry expertise

We have developed and successfully implemented strategies for a wide range of industries, from retail and finance to technology and healthcare. This means we can offer you industry-specific best practices and tailored solutions.

Understanding for multinational organisations

We know how multinational organisations think and operate. Our expertise helps you develop communication strategies that are scalable and aligned with international requirements.

Precise implementation and co-operation

At Memacon, we see ourselves not only as a service provider, but also as your strategic partner. We accompany you from the first analysis to the successful implementation and are at your side for long-term optimisation.