Smart customer service via WhatsApp and telephone
Respond to customer enquiries more efficiently through automated, personalised conversations. Directly via WhatsApp or by telephone with AI-powered service.
Unique performance
❌ Traditional customer service
Waiting on hold and cumbersome processes
Customers have to navigate their way through helplines and forms before they can even speak to someone.
High manual workload
Teams find themselves answering the same standard questions over and over again, taking time away from important cases.
Slow response times
Replies are delayed, issues are left unresolved and satisfaction levels drop.
No clear pre-qualification
Important information is missing or has to be requested multiple times before meaningful help can be provided.
Impersonal service experience
The interaction feels sluggish and distant, rather than direct, straightforward and dialogue-oriented.
✅ With Memacon® Service
Direct contact via WhatsApp & telephone
Customers can raise a service request straight away via their preferred channel, without having to go through portals or fill in forms.
92% automation for standard enquiries
Recurring enquiries are resolved automatically, whilst the team focuses on complex cases.
Automatic data capture & pre-qualification
All relevant information is recorded in a structured manner during the conversation and transferred directly to the appropriate process.
Quick responses, at any time
Customers receive immediate assistance or clear advice on the next step – even outside opening hours.
Modern, dialogue-based customer experience
The company comes across as accessible, digital and approachable, because every enquiry is treated like a real conversation rather than a ticket.
Goodbye to complicated customer service
WHY NOT GIVE IT A GO?
With our tried-and-tested Memacon® Service, we can digitise your customer service quickly and easily. GDPR-compliant with servers in Germany – because if you’re too slow to respond, you’ll lose customers to the competition.
Fast support, directly via chat or phone
Customer service via WhatsApp and telephone – modern, straightforward and ideal for anyone who needs a quick reply.
More resolved enquiries
Customers are directed straight to the right contact person, meaning that more cases are resolved at the first point of contact.
The solution in just a few minutes
Instead of forms and portals, the service dialogue launches straight away and guides customers step by step to the right answer.
Structured service tickets
All information is automatically collected, collated and stored in the system – ready for analysis and tracking.
A modern approach to customer service
Showcase your digital strength in customer service – with a cross-channel experience that fits seamlessly with your brand identity.
An easy way for customers to get started
WhatsApp and the telephone are familiar, require no registration and make it much easier to actually get in touch.
SAE Student Advisory Service via WhatsApp
At www.sae.edu, prospective students can use a fully automated WhatsApp AI chatbot to find out about all SAE degree programmes and discover their ideal course. In addition, they can chat directly with an education adviser via WhatsApp Live Chat to get immediate answers to their specific questions. 92% automation achieved within 8 weeks.
Saddle advice via WhatsApp at Signum
At Signum Saddle Service, riders can use a WhatsApp AI chatbot to quickly and easily clarify queries about saddles, equipment and services, and find the right products for both horse and rider. In addition, riders can chat directly with the Signum service team via WhatsApp Live Chat to discuss individual cases, saddle fittings or fitting queries in person.
Visitor information via WhatsApp at the Hamburg DOM
At the Hamburg DOM, visitors can use a WhatsApp AI chatbot to ask all sorts of questions – from opening times and the location of the rides to food and drink options, travel information, family days and service details.
