Summary: WhatsApp for businesses explained in 3 minutes
WhatsApp has long been more than just a private messenger. It offers businesses enormous opportunities in marketing, sales, customer service and recruiting – provided it is used professionally, automatically and in compliance with the GDPR.
Open the 3-minute version here!
WhatsApp: The most widely used communication channel in Europe
In 2025, WhatsApp will be the most direct, fastest and most effective channel for digital communication – with over 90% usage in Europe across all age groups. This is precisely where the enormous potential for companies lies: they can reach their target groups where they already spend time every day – without any additional apps or detours.
Only one version is truly GDPR-compliant
There are three versions of WhatsApp for businesses: the classic app for private use, WhatsApp Business (not GDPR-compliant) and the WhatsApp Business API. The latter is the only solution that can be used professionally, scalably and in a legally compliant manner – with European hosting and controlled data processing via an official Business Solution Provider (BSP).
WhatsApp newsletters with record performance
Newsletters via WhatsApp are setting new standards in direct marketing: with open rates of up to 90% and click-through rates of over 50%, they far outperform classic channels. They can be segmented, personalised and sent at extremely low cost – ideal for marketing, updates or exclusive offers.
Automation for recruiting, events & support
WhatsApp chatbots can do much more than just answer questions. Automated inbound and outbound processes can be used to efficiently digitise entire business areas – such as recruiting with WhatsRecruit™, trade fair communication with WhatsExpo™ or interactive training solutions with WhatsAI-Trainer™. Memacon® provides the right tools and strategies for this.
Technical integration without friction losses
Access to the Business API is provided via certified BSPs such as Superchat, Manychat or Userlike. Memacon® assists with selection, setup and connection. Data can be transferred directly to existing systems such as CRM, booking or applicant management systems via interfaces such as API, CSV, email or FTP.
Strong use cases from all industries
From airports to car dealerships to educational institutions – successful practical examples show how companies from a wide range of sectors use WhatsApp to improve customer dialogue, automate support or simplify application processes. The channel is universally applicable – even in non-profit organisations or public administration.
AI ensures smart service experiences
With the right AI model, up to 80% of all standard enquiries can be answered automatically – quickly, efficiently and around the clock. This ensures a significantly better user experience, reduces the workload on internal teams and increases service quality in the long term. Memacon® supports this with its tried-and-tested GPT Care model.
How to gain new users on WhatsApp
User acquisition is simple, creative and effective: via click-to-WhatsApp ads, QR codes on posters or tickets, embeddable widgets on the website, personalised short links or viral mechanisms such as shareable messages or competitions. This is how you build an active WhatsApp community in the long term.
Conclusion: WhatsApp becomes a strategic advantage
WhatsApp has long been more than just a messenger – it is becoming a crucial channel in digital marketing, customer service and recruiting. With the right strategy, WhatsApp becomes a real competitive advantage. Memacon® accompanies you as a strong partner – from the idea to implementation.
WhatsApp for businesses
Why the messenger app has long been more than just a private communication tool
Almost everyone uses it – but only a few companies use it strategically. We are talking about WhatsApp, the most widely used messenger app in Europe. With a usage rate of over 90% in almost all age groups, from teenagers to the post-war generation, WhatsApp is not only ubiquitous, but has long been an integral part of people’s everyday lives.
But what happens when companies use this very channel to communicate with customers, applicants or employees?
The answer: they achieve higher open rates, faster responses and greater trust – without any app downloads or complicated systems.
Table of Contents
WhatsApp in numbers
- 93% of the generation born before 1945 use WhatsApp – and as many as 100% of Generation Z.
- WhatsApp messages have an average open rate of 90%
- The response time on WhatsApp is less than 4 hours, compared to >24 hours for emails
- >50% click-through rate for interactive WhatsApp templates – emails only achieve an average of 5%
What makes WhatsApp so powerful for business?
WhatsApp combines several success factors in a single tool:
- Familiar communication channel: No training necessary, everyone knows it.
- Asynchronous communication: Your customers can respond when it suits them.
- Mobile & direct: On the home screen, always at your fingertips – no detours.
- Easy integration into existing systems: With the Business API, WhatsApp chats can even be automated, analysed and integrated into existing CRMs.
WhatsApp is no longer just for private use. Companies that use this channel professionally benefit from radically simplified, more personal and faster communication – both internally and externally. The prerequisite? The right technical basis. And that’s exactly what this in-depth article is about.
An overview of the three types of WhatsApp
Which WhatsApp is right for your business?
Not all WhatsApps are the same. While the app has long been standard in the private sphere, there are different versions for businesses – and not all of them are suitable for professional and legally compliant communication.
Here you can find an overview of the three main types of WhatsApp – and why only one of them is really suitable for serious, scalable business communication.
WhatsApp (private version)
We are all familiar with this version. It is free, linked to a phone number and intended exclusively for private use.
Why it is unsuitable for businesses:
- No legally compliant use in a business context
- Violations of the terms of use for commercial use
- No multi-user capability or automation possible
⛔ Not GDPR-compliant!
WhatsApp Business (app)
The WhatsApp Business app is a slightly enhanced version for small businesses and the self-employed. Here, you can create a company profile, set up simple quick replies or use labels for chats, for example.
What works well:
- Quick start, no technical setup required
- Basic functions such as opening hours, auto-replies, catalogue
But:
- Can only be actively used on one device (not a true multi-user system)
- No professional automation or interfaces
- Data is processed via servers in the USA – a clear violation of the GDPR for business use
⛔ Use in the EU is not acceptable under data protection law!
WhatsApp Business API (the professional solution)
The WhatsApp Business API is the only solution that is truly suitable for businesses of all sizes – legally compliant, scalable and integrable.
What makes it special:
- No app requirement – use via professional tools (BSPs)
- Multi-user capable: ideal for teams (support, sales, marketing, etc.)
- API access enables automation, CRM integration, tracking
- WhatsApp newsletter: Content can be personalised, segmented and played out fully automatically
✅ In conjunction with a certified Business Solution Provider (BSP) that offers hosting in Germany or Europe, this solution is fully GDPR-compliant.
If you want to use WhatsApp professionally, scalably and in compliance with data protection regulations, there is no way around the WhatsApp Business API. It is the technical backbone of modern communication via WhatsApp – and thus the foundation for everything we will discuss in the following sections.
Not sure which WhatsApp version is right for you? We'll shed some light on the matter – individually and comprehensively.
WhatsApp and data protection (GDPR🇩🇪/DSG🇦🇹/revDSG🇨🇭)
What companies really need to consider if they want to use WhatsApp in a legally compliant manner
WhatsApp is a sensitive issue when it comes to data protection – and rightly so. Depending on which version you use, it can be illegal, subject to warnings or even threaten the existence of your company.
In this section, you will learn specifically:
- Why WhatsApp (private) and the WhatsApp Business App are not GDPR-compliant
- Why you need the WhatsApp Business API via a BSP
- What to consider when it comes to data processing, server location and opt-in processes
- And why WhatsApp Channels are currently not an alternative
❌ Why WhatsApp & WhatsApp Business App violate the GDPR
Both versions process metadata, contact and device data via Meta’s servers in the USA by default. There is no adequacy decision under the GDPR, the new Transatlantic Data Privacy Framework (TADPF) is legally shaky and no substitute for genuine data security.
👉 And even more problematic:
Simply opening the app can cause your phone book to be synchronised – even if the people concerned have never consented to this. This is a clear violation of the GDPR.
📌 Important: WhatsApp Business (app) is not a secure workaround, but is equally affected.
✅ The only secure solution: WhatsApp Business API via certified BSP
The WhatsApp Business API itself is technically privacy-friendly because:
- It does not have access to your phone book
- Data processing can be carried out via an official Business Solution Provider (BSP) with hosting in the EU
- Opt-in processes in accordance with the GDPR are feasible
- All communication is end-to-end encrypted
- Meta does not have access to the content of your communication
Prerequisite: You use a BSP that implements these requirements. Memacon® works exclusively with partners who host in Germany or Europe – and ensures that all GDPR requirements are met.
❌ Caution with WhatsApp Channels!
A trend that is often underestimated: WhatsApp Channels (rolled out in many countries since 2023) are not GDPR-compliant because:
- Data processing is carried out centrally via Meta – on US servers!
- Individual consent (opt-in) is not possible
- No logged deletion process is possible
As great as the service may be for companies and brands, it is unsuitable and legally risky for professional corporate communications.
The data protection concept with WhatsApp: What matters
If you want to use WhatsApp in a GDPR-compliant manner, you need:
- A professional BSP with EU hosting (e.g. Superchat, Userlike, Manychat)
- Transparent opt-in processes, e.g. via landing page or chat start
- Processing directory & order processing agreement (AVV) with your provider
- A clearly worded privacy policy on your website
WhatsApp can be used securely and in compliance with the law – but only with the right technical basis. Anything else is grossly negligent.
In the next section, we’ll show you how you can create real added value with this secure foundation – and why the WhatsApp newsletter is the most powerful marketing tool of our time.
WhatsApp with data protection seal – we show you how to communicate in compliance with the GDPR.
WhatsApp Newsletter
The direct connection to your target group – with open rates that email can only dream of
What if you could reach your target group exactly when they are ready to read – on the device they use multiple times a day?
That’s exactly what WhatsApp Newslettering offers via the Business API:
a GDPR-compliant, highly effective and personal way to bring content, offers and relevant updates directly to your users’ home screens – without detours, without spam folders, without wastage.
The numbers speak for themselves:
- ~90% open rate within the first 60 minutes
- >50% click-through rate for well-designed messages
- Average response time: less than 4 hours
- No spam filter, no opt-out pressure as with email marketing
- In short: those who use WhatsApp newsletters gain visibility, attention and genuine engagement.
To send WhatsApp newsletters in a legally compliant and professional manner, you need the WhatsApp Business API, which is only available through official Business Solution Providers (BSPs) such as Superchat, Manychat or Userlike. In addition, a legally compliant opt-in process is required – for example, via a dedicated landing page, a QR code at the POS or a link on your website. Messages are sent via WhatsApp template messages, which are approved by Meta. These templates can be designed flexibly, but must meet clear requirements.
A real game changer is the possibility of segmentation: unlike traditional newsletters, WhatsApp contacts can be differentiated according to interests, behaviour or source – for example, by purchased products, location or click behaviour. This allows you to deliver personalised content with pinpoint accuracy – with greater relevance and significantly better results. The timing of delivery can also be dynamically adjusted or triggered automatically, e.g. in the event of shopping cart abandonment or after an event visit.
An example:
‘Show customers who have enquired about a specific product in chat within the last 30 days but have not purchased it a personalised message with a 10% discount code.’
Cost example for WhatsApp newslettering
The costs depend on the country and the type of message used. The following guidelines currently apply to German-speaking countries (DACH) (as of 2025):
Germany - £0.1131 per newsletter per user
Austria - £0.0712 per newsletter per user
Switzerland - £0.049 per newsletter per user
(Note: A WhatsApp Business API cost calculator is available here.)
Calculation example: With 1,000 subscribers and one newsletter per week, the monthly budget is approximately £480.00 (depending on the country!). And that’s with an average of 2,000+ direct clicks – an ROI that hardly any other channel can offer.
Want to get started with WhatsApp newsletters? Let's get started together – sign up now!
Vertiefende Artikel zum Thema Newslettering:
WhatsApp newsletters are the most efficient direct marketing tool currently available – if they are strategically planned and implemented properly. High attention, personal relevance and perfect deliverability make them a must-have for modern communication.
👉 In the next section, you will learn how to take the next leap in efficiency with WhatsApp automations – without any additional manual work.
WhatsApp Automations
How to scale support, sales, recruiting and more – completely automatically
WhatsApp not only offers the opportunity to communicate directly with your target group – with the right automation, it becomes a real performance lever for your company. Instead of conducting every conversation manually, you can define workflows, send trigger-based messages, build interactive dialogues and even map entire processes – from lead to application, from quiz to product recommendation.
And best of all, your users won’t even notice they’re talking to an automation – as long as it’s well designed.
🔁 Inbound and outbound automation
In the WhatsApp context, automation means more than just auto-reply. It encompasses two directions:
- Inbound automation: The user initiates contact – e.g. via a QR code, an advertisement or a website – and receives automated responses, menus, choices or entire funnels.
- Outbound automation: You send, for example, a reminder, offer information or an invitation – with dynamic elements based on user behaviour.
Example:
A user is interested in an event. You automatically send them the schedule, an appointment booking option and, on the day before the event, a reminder with directions.
WhatsApp products with automation – powered by Memacon®
At Memacon®, we have developed specialised products based on the WhatsApp Business API that enable automated communication in various areas. Ready to use in less than 14 days – there’s no reason not to get started!
Spezialfälle & kreative Automations
Memacon® denkt WhatsApp auch mal anders – und das mit großem Erfolg. Hier ein paar inspirierende Beispiele:
- TKKG-Case: Ein interaktives Storytelling-Format für eine Hörspielmarke, bei dem Nutzer per WhatsApp Hinweise sammeln, Rätsel lösen und sich wie echte Detektive fühlen.
- Jumbo-Schnitzeljagd: In einer Schweizer Filialkampagne wurde WhatsApp genutzt, um Nutzer auf eine GPS-basierte Schatzsuche durch den Baumarkt zu schicken – mit Coupons am Ende.
- Baloise-Storytelling-Chatbots: Für die Versicherung Baloise entwickelten wir dialogorientierte Chatbots, die Produkte in Geschichten einbetten und so die Conversion-Rate in die Höhe treiben.
WhatsApp Automation is more than just a tool – it’s a new way to interact with target groups. It saves resources, increases conversion and creates experiences that stick. The clearer your process, the stronger the effect.
👉 The next section covers the technical requirements – and what you need to know about Business Solution Providers (BSPs).
WhatsApp BSP Tool Providers
Why you need an official Business Solution Provider – and how to find the right one
Want to use WhatsApp professionally for your business? Then there’s no way around a Business Solution Provider (BSP). Only through these official Meta partners can you access the WhatsApp Business API, the technical foundation for newsletters, chatbots, automations, CRM integrations and more.
But not all BSPs are the same – and not every solution is suitable for every business. That’s why it’s important to understand what to look for when choosing a provider – and which providers have proven themselves.
What is a BSP anyway?
A Business Solution Provider (BSP) is a Meta (formerly Facebook) certified partner that enables companies to access the WhatsApp Business API. These providers not only provide the technical infrastructure, but often also a visual interface, interfaces, statistics, user management, chat management and much more.
Important: Companies cannot book the WhatsApp Business API directly with Meta – it always has to be done through a BSP.
What should you look for in a BSP?
Several factors are important when choosing your provider:
- Hosting location: GDPR-compliant? Ideally, the server should be located in the UK or EU.
- User interface: Intuitive and user-friendly – even for non-techies.
- Range of functions: Newsletters, automations, multi-agent chat, integration with other tools?
- Support & service: Is there onboarding? Personal support? SLAs?
- Pricing model: Fair and transparent – based on usage or flat rate? Template costs clearly stated?
- Interfaces: Is it possible to connect CRM, ERP or e-commerce systems?
Our top 3 recommended BSP partners
Based on numerous projects with companies of various sizes, we at Memacon® recommend the following providers, among others:
Superchat
A particularly intuitive tool with a focus on SMEs and service communication. Ideal for teams that want to centrally manage multiple channels – including WhatsApp, email and social media.
Manychat
Particularly well known for automations and chat funnels. Particularly powerful in combination with Meta Ads – e.g. for click-to-WhatsApp campaigns with integrated lead funnels.
Userlike
Perfect for companies with a focus on customer service and integrations into existing systems (e.g. CRM or helpdesk). Powerful live chat features and GDPR-compliant.
A good BSP is the basis for legally compliant, scalable and technically clean WhatsApp communication.
If you want to rely on WhatsApp in the long term, you should not only look for the cheapest partner, but above all for the most suitable partner for your goals.
👉 The next section is about what is technically possible – from appointment booking to API integration.
We show you which BSP really helps your business move forward – individually tailored, suitable and future-proof.
WhatsApp Business API – Interfaces & API options
How to seamlessly integrate WhatsApp into your existing system landscape
WhatsApp is more than just a chat app – the Business API turns it into a fully-fledged interface in your tech stack.
Whether you want to synchronise customer data, book appointments, capture leads or automate applications – with the right integration, WhatsApp becomes a driver of efficiency and personalisation.
In this section, I’ll show you what’s possible – and how Memacon ensures that it really works for you.
Platform-independent. Flexible. Efficient.
The WhatsApp Business API offers you full technical control – but only in combination with a suitable BSP and professional implementation. At Memacon, we work platform-independently and, on request, build custom integrations that fit your processes perfectly.
Native appointment scheduling directly in WhatsApp
Want to schedule your consulting appointments, trade fair bookings or consulting sessions directly in the chat – without switching tools and with live availability?
We integrate Google Calendar, Calendly, Microsoft Bookings or custom booking systems directly into WhatsApp – even with automatic confirmation and reminder messages if desired.
Example:
‘Hello Anna, you can choose your consultation appointment here: [link] – or simply reply with your preferred date.’
Automatically transfer lead data to CRM
Do you collect leads via WhatsApp and don’t want to transfer them manually? No problem.
We integrate WhatsApp forms, quiz answers or opt-ins directly into your CRM system – e.g.:
- Pipedrive
- Salesforce
- HubSpot
- Zoho CRM
- Microsoft Dynamics
- and many more
Don’t have a CRM? Then we offer exports as CSV, email plotter, or automated FTP dumps – e.g. once a day or in real time.
Applicant data directly into the BMS
Do you use WhatsApp for recruiting (e.g. with WhatsRecruit™)? Then you can automatically transfer applications, chat histories and responses to systems such as:
- Avature
- SAP SuccessFactors
- Personio
- Softgarden
- Prescreen
- Greenhouse
We ensure that all relevant fields are correctly mapped and securely transferred – in compliance with GDPR.
Partner & affiliate systems
Want to use WhatsApp for referral marketing, reseller communication or affiliate tracking? No problem.
We offer interfaces and mechanisms for:
- Referral systems
- Affiliate tracking with individual link generator
- Commissioning and performance evaluations
White label variants or APIs for partner portals are also possible.
WhatsApp can fit perfectly into your existing system landscape – if you use the right interfaces. Memacon® helps you connect your processes with WhatsApp instead of maintaining another tool on the side.
👉 In the next section, I’ll show you specific use cases for businesses – from onboarding to events.
What if WhatsApp were the key to greater efficiency, revenue and customer proximity?
WhatsApp use cases for businesses
Inspiration for getting started – or taking your next step with WhatsApp
WhatsApp is a real all-rounder. But what many businesses don’t know is that its potential uses go far beyond customer service and newsletters.
From marketing and recruiting to internal communication, WhatsApp can be customised to offer concrete added value to businesses of all industries, sizes and structures.
For example:
- E-commerce: WhatsApp newsletters with product recommendations and exclusive promotions
- HR and recruiting: Applications via chatbot, including document upload
- Events and trade fairs: Lead capture, appointment booking and digital goodie bags
- Learning & development: Employee training with quizzes and a points system
- Retail & POS: Click & collect, competitions, location services
- Healthcare & consulting: Appointment scheduling and reminders via WhatsApp
- Travel & hospitality: Travel documents and support directly in Messenger
- Automotive: Test drive booking and service reminders
WhatsApp is not a single-purpose solution – it is a versatile tool that you can tailor to your specific needs. The clearer your goal, the more concrete the use case.
👉 In the next section, we’ll get even smarter – we’ll look at how you can use AI via WhatsApp to further automate processes.
WhatsApp and AI for businesses
How to automate 80% of your enquiries with artificial intelligence – and skyrocket your customer satisfaction
Rule-based chatbots are a thing of the past. Today, users expect genuine support, context-based responses and human-like dialogue – even on WhatsApp.
With artificial intelligence (AI), you can take your WhatsApp communication to a whole new level: faster, more efficient, more personalised – and with less effort for your team.
From simple bots to intelligent assistants
Classic automation via WhatsApp follows clear rules: ‘If user A says X, then respond with Y’. This method works – but it has its limitations.
With AI-based chatbots, you can:
- Understand free text (e.g. ‘I haven’t received my order yet’)
- Maintain context, even across multiple messages
- Generate responses dynamically instead of following predefined paths
- Personalise based on behaviour, data and target groups
The result: natural-sounding conversations that don’t feel like a chatbot – yet are still automated.
GPT + WhatsApp = customer service on a new level
Memacon® integrates state-of-the-art AI models such as GPT directly into your WhatsApp systems – GDPR-compliant, high-performance and individually trained. This allows, for example:
- up to 80% of all standard enquiries to be answered automatically
- complex questions to be understood and forwarded to the right person
- internal knowledge databases to be connected
- self-service offers to be supplemented with intelligent suggestions
Examples of enquiries that GPT can answer in WhatsApp chat:
‘Can I pause my subscription?’
‘How does your application process work?’
‘What happens if I don’t pick up my parcel?’
GPT Care Package from Memacon®
Artificial intelligence is not a set-and-forget tool – it needs training, monitoring and fine-tuning. That’s why we support companies that use AI via WhatsApp with our GPT Care Package:
- Initial fine-tuning based on your FAQs, use cases and target group
- Regular evaluation of response quality
- Dynamic adaptation to new topics, products or processes
- Hands-on support for escalations and AI understanding
Your advantage: you use GPT not as a black box, but as a tailor-made knowledge base – directly in your customers’ favourite channel.
WhatsApp + AI is the future of customer communication. Intelligent. Personal. Efficient.
And thanks to us, you not only get the technology, but also the know-how to use it effectively.
👉 The next section is about how to get users into your WhatsApp system in the first place – and which strategies really work.
What if WhatsApp were the key to greater efficiency, revenue and customer proximity?
How do I get users into my WhatsApp system?
6 clever strategies for greater reach, engagement and measurable success
You’ve got your WhatsApp system up and running, your automations working, your newsletters prepared – but how do you get users to join?
The good news is that there are a whole range of effective and creative ways to attract people to your WhatsApp communication – and keep them there.
Click-to-WhatsApp ads
Meta (Facebook/Instagram) offers the option of placing targeted ads that lead directly to a WhatsApp chat when clicked. These ads are particularly efficient because they:
- Do not require a form
- Enable immediate contact
- Can be directly linked to automations (e.g. quiz, appointment, lead capture)
And best of all, performance can be measured extremely well – down to the message level.
QR codes & short links
A classic – but still very effective:
- QR codes on print materials, flyers, packaging or in stores
- Short links in email signatures, on websites or in social bios
Both variants lead directly to the WhatsApp chat – either to a general greeting or to a specific automation.
Tip: Combine QR codes with a clear incentive, e.g.
‘Scan now & get 10% off – directly via WhatsApp!’
Organic growth: The ‘WhatsApp chain letter’ reloaded
An underrated trick that works really well again:
Shareable WhatsApp messages with incentives.
Example:
‘Forward this message to 5 friends and double your chances of winning!’
Ideal for competitions, challenges or interactive formats – and completely measurable via referral ID or campaign tagging.
Website widgets & pop-ups
It couldn’t be easier:
A WhatsApp widget on your website that is accessible at any time. Can be combined with triggers such as:
- Scroll depth (‘Any questions? Write to us on WhatsApp!’)
- Exit intent (‘Before you go – do you need help?’)
- Shopping cart abandonment (‘Do you have any questions about your product?’)
POS & offline activation
WhatsApp also works great offline:
- Printed QR codes at the checkout, in the shop window or on the product
- WhatsApp lead cards at events or in hotel rooms
- Flyers with special offers (‘Register now & receive a welcome gift’)
This is where WhatsApp really shines with its low barrier to entry: no app installation, no long forms, no hurdles.
And best of all: precise tracking!
Unlike many other channels, WhatsApp offers much more accurate performance measurement via its API:
- Who opened the link?
- Who clicked on which message?
- Who replied?
Compared to Google Analytics or Meta Insights, you have significantly less wastage here and can assign conversions much more cleanly.
WhatsApp thrives on being actively activated.
The easier it is to get started – and the clearer the benefits – the higher the conversion rate.
Memacon® supports you not only strategically, but also operationally – with templates, graphics, wording and tracking solutions that work.
Wie unterschiedliche Industrien WhatsApp für Unternehmen einsetzen können
Praxisbeispiele aus Branchen, die mit WhatsApp echte Ergebnisse erzielen
WhatsApp ist vielseitig – und das macht den Kanal für fast jede Branche nutzbar. Egal ob B2B oder B2C, Einzelhandel oder Großunternehmen, Dienstleister oder öffentlicher Träger:
Jede Industrie hat eigene Anforderungen – aber auch eigene Chancen.
Um dir die Suche nach Inspiration zu erleichtern, bietet dieser Abschnitt eine Slider- oder Kartenansicht, in der du nach Branchen filtern und dir konkrete Lösungen anzeigen lassen kannst.
Beispiele für WhatsApp-Industrie-Lösungen:
- ✈️ Flughäfen & Airlines
👉 Echtzeit-Updates, verlorenes Gepäck, Boarding-Reminder, FAQ-Chatbot - 🏨 Hotels & Gastgewerbe
👉 Buchungsbestätigung, Vorab-Check-in, Concierge-Service, Upselling im Chat - 🚗 Autohäuser & Mobilität
👉 Probefahrtvereinbarung, Service-Erinnerung, Finanzierung per WhatsApp - 🏥 Gesundheitswesen & Kliniken
👉 Terminerinnerungen, Patientenkommunikation, Onboarding neuer Patienten - 🛒 Einzelhandel & E-Commerce
👉 Produktberatung, Click & Collect, Kundenbindung mit WhatsApp-Club - 🏢 Personalberatung & HR
👉 Bewerbung per Chat, Automatisiertes Pre-Screening, Interview-Reminder - 🎓 Bildung & Weiterbildung
👉 Kursanmeldung, Prüfungsinfos, E-Learning-Begleitung über WhatsApp - 📦 Logistik & Versand
👉 Paketverfolgung, Reklamationsabwicklung, Retourenprozess per Chat - 🎤 Eventmanagement & Messebau
👉 Lead-Erfassung, Terminvereinbarung, Besucherinfo & After-Event-Betreuung - ⚙️ Industrie & Maschinenbau (B2B)
👉 Support-Anfragen, technische Dokumentation, Terminbuchung für Wartung
Jeder Brancheneintrag besteht aus:
- einem Thumbnail mit Icon oder Bild
- einer kurzen Beschreibung des konkreten Use Cases
- optional einem „Mehr erfahren“-Link zu Detailartikeln oder Projektbeispielen
WhatsApp funktioniert überall dort, wo Menschen kommunizieren wollen – schnell, einfach und persönlich.
Und genau deshalb kann es auch in deiner Branche ein Gamechanger sein.
👉 Wenn du mehr über die Möglichkeiten in deinem Sektor wissen willst: Sprich mit uns – wir zeigen dir deine Optionen konkret auf.
What if WhatsApp were the key to greater efficiency, revenue and customer proximity?
